DC One Cards will not work with a negative balance as of January 8, 2018.
- Starting Monday, January 8, 2018, Metro’s fare system will no longer allow customers to carry or acquire a negative balance on their SmarTrip or DC One Cards while using Metrobus or Metrorail.
Students using the Kids Ride Free pass should check their DC One Card’s status before January 8th at a Metrorail station Fare Vending Machine or on a Metrobus Farebox to ensure that the card’s “stored value” is positive.
- Students can also log in to the DC One Card Portal to check whether there is any negative balance on their card: dconecard.dc.gov/manage. If you see a negative balance, add money to bring it up to $0 to ensure your card will continue to work.
See the attached flyer for more details. (See the Spanish version here.)